What is Human Organizational Performance (HOP)?
HOP is an approach to understanding the way people, equipment, culture, work systems and processes interact in an organization. HOP focuses on understanding how work is actually performed in complex systems, designing resilient processes that anticipate variability, and fostering a culture of learning and trust to improve overall performance.
The AFPM Advancing Process Safety HOP Subgroup has developed a variety of tools and quick reference guides that can be used by any site to improve performance. Begin integrating HOP across your organization. Access these resources now and lead the way to improved performance and reliability.
Start your HOP Journey Today
Build a strong foundation in Human & Organizational Performance (HOP) with essential principles, leadership insights, and practical tools. Explore resources that explain core concepts and show how to apply them in real-world settings.
Key Resources:
- HOP Principles— Understand the fundamentals.
- Improving Human Reliability — A Leader’s Role — A practitioner's guide to HOP.
- HOP Principles Deeper Dive (HOP FAQ) -Get answers to common questions.
- See principles in action
- Slides: Applications of Human Performance Principles
- Recording: Applications of Human Performance Principles
Operational Learning: Tools for Continuous Improvement
Strengthen your safety culture and enhance operational awareness by learning from everyday work and events. These resources provide practical tools for learning teams, effective communication, and proactive reviews that drive continuous improvement.
Key Resources:
- Learning Teams — Collaborate to uncover insights.
- Communication of Lessons Learned — Share knowledge effectively.
- Start/During Work Conversation Tools — Improve real-time decision-making.
- Safety Climate & Culture Assessment — Measure and strengthen culture.
- Proactive Task Reviews — Anticipate and prevent issues.
- Blue Line Review — Understand work as performed.
- Post Job / After Action Reviews — Capture lessons post-task.
- Performance Shaping Factors — Identify influences on reliability of systems.
- Human Factor Design Reviews — Build resilience into systems.
- Slides & Recording: HOP Integration Tools — See these tools in action.
Incident Investigations
Improve incident analysis, implement effective corrective actions, and apply human performance principles for lasting improvement. These resources provide job aids, corrective action tools, and investigative guidance to help your organization learn and adapt.
Key Resources:
- Job Aid & Editable Flow Chart — Effective corrective actions for human error.
- Guidance for Job Aid — Apply the tool with confidence.
- Using Human Performance Principles in Investigations — Enhance root cause analysis.
- AFPM Learnings Report: Tank Overfills — Industry insights for prevention.
- Slides & Recording: Effective Actions Webinar — See best practices in action.
Operating Procedure Development integrating HOP
A strong Operating Procedure Life Cycle Management System ensures procedures are developed, used, and continuously improved for safety and reliability. This practice share covers:
- When and What to Write — Identify if a procedure is needed and choose the right type.
- Procedure Development — Create clear, effective procedures.
- Validation & Review — Engage SMEs and field validation for accuracy.
- Continuous Improvement — Sustain effectiveness over time.
- Emergency Procedures — Address human reliability under pressure.
Key Resources:
- Improving Human Reliability: Operating Procedure Development, Use & Continuous Improvement
- Slides & Recording: A Leader’s Role and Operating Procedures